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Terms of Service

Quick Shuttle has put the following Terms of Service in place to provide you with the best possible transfer service:

  1. Airport transfer delays may occur due to reasons beyond Quick Shuttle’s control, i.e. traffic incidents, weather, etc.  We strongly recommend you purchase travel insurance when making your travel reservations in order to cover yourself, should such a situation arise.
  2. If Quick Shuttle cannot pick you up on time, causing you to pay for alternative travel or services, Quick Shuttle agrees to pay the balance of your transportation.
  3. Missed flight: Quick Shuttle strongly recommends allowing enough time for check-in when you book your airport transfer.  Auckland Airport is consistently busy with daily traffic, even during peak traffic times.
  4. Should you miss your flight due to incorrect information provided to Quick Shuttle, i.e. incorrect date, pick up time, pick up address; incorrect contact number; incorrect number of people travelling; excessive luggage (not notified at the time of booking); Quick Shuttle reserves the right to take no responsibility.
  5. Email communication is our preferred method of contact.  Emails ensure that times, dates and other information are adhered to, as this information has been provided to us in writing.  We also accept text messages. Feel free to text us on 0274147651.
  6. If your inbound flight to Auckland experiences delays, please be assured that we remain committed to facilitating your transfer, whether you are travelling individually or as a group. However, due to our obligation to serve other clients, there might be a subsequent delay while we accommodate additional pickups. Furthermore, please note that significant flight delays or cancellations necessitating rescheduling may incur additional charges.
  7. While not legally required, we can provide a universal baby seat upon request for your journey. Please note that our drivers are not trained to install or secure these seats. It’s essential that parents ensure the baby seat is properly restrained before the trip begins. We cannot be held responsible for any incidents involving the child during the journey.

Cancellations and Refunds:  Quick Shuttle requires 48 hours’ notice for all cancellations.  Refunds will be given for cancellations outside 48 hours, less transaction fees.

Frequently Asked Questions

Yes. We pick you up from the airport, your hotel, or wherever you may be, and deliver you direct to your destination.

Yes. This is the basis of our business. We only do non-stop transfers, delivering you straight from your pick-up spot to your destination.

Our transport is specifically for you and your group. We don’t pick up other passengers who are outside of your group. Quick Shuttle is your exclusive transport provider.

Our representative will be present at the airport or your designated pickup location, bearing a placard prominently displaying your group's name to facilitate easy identification.

If you have a large amount of luggage we can provide a trailer service.

Yes. Quick Shuttle love doing private tours to a range of destinations around Auckland, and just outside of the Auckland area. Our favourite would have to be Hobbiton.

Yes. Our driver will be with you from the beginning to the end of your journey.

Depending on your requirements. Please contact us for more information.

Indeed, this service represents our most sought-after offering. A member of our team will greet you at the airport, prominently displaying a personalized placard to ensure seamless identification. Subsequently, we provide direct, non-stop transportation to your hotel or any other specified destination

Yes. We can provide you and/or your group with your own personal transport and driver for the duration of your day and/or night. We will pick you up and drop you off direct to your destination.

Yes. You and/or your group can have your own private shuttle, with a trailer added, if necessary, for any extra luggage.

Yes. We pick you up from your door, and deliver you to the door of your destination.

Yes. We will pick you up from the airport, with your name on a signboard for easy recognition, and at the end of your journey we will deliver you to the airport for your return flight.

Once we have received your request/booking, we will reply as soon as possible with the best rate we can offer. This is not an automatic system; all form submissions come straight to our office email and we will reply to each booking personally.

For larger group transfers, we will meet you at either Door 2 or Door 5 of the airport terminal; this makes it easy for your group members coming off different flights to locate their drivers.

You need to tell us whether you will be docking, whether it’s Queens Wharf or Princes Wharf, and we will meet you at the main lobby area. Or, we can pre-arrange a pick-up point with you.

If you pre-pay your booking, your service is guaranteed.

It is best to email us to ensure correct information is communicated, pick-up/drop-off points are correct, and this will also enable us to offer you our best rates.