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We are here to help

Have questions? Check out our FAQs .If you still haven’t seen your 
answer, here are some ways you can fill out the email form or give us at 
call at Toll Free 0800 366 723. We are always here to help!

Once you fill out the form, one of our Customer Service team members should be in touch within the next 24 – 48 hours.

If you are making a change or cancellation to a reservation that is within the next 24 hours, please call us immediately:

Write to us


Frequently Asked Questions

Yes. We pick you up from the airport, your hotel, or wherever you may be, and deliver you direct to your destination.

Yes. This is the basis of our business. We only do non-stop transfers, delivering you straight from your pick-up spot to your destination.

Our transport is specifically for you and your group. We don’t pick up other passengers who are outside of your group. Quick Shuttle is your exclusive transport provider.

Our representative will be present at the airport or your designated pickup location, bearing a placard prominently displaying your group's name to facilitate easy identification.

If you have a large amount of luggage we can provide a trailer service.

Yes. Quick Shuttle love doing private tours to a range of destinations around Auckland, and just outside of the Auckland area. Our favourite would have to be Hobbiton.

Yes. Our driver will be with you from the beginning to the end of your journey.

Depending on your requirements. Please contact us for more information.

Indeed, this service represents our most sought-after offering. A member of our team will greet you at the airport, prominently displaying a personalized placard to ensure seamless identification. Subsequently, we provide direct, non-stop transportation to your hotel or any other specified destination

Yes. We can provide you and/or your group with your own personal transport and driver for the duration of your day and/or night. We will pick you up and drop you off direct to your destination.

Yes. You and/or your group can have your own private shuttle, with a trailer added, if necessary, for any extra luggage.

Yes. We pick you up from your door, and deliver you to the door of your destination.

Yes. We will pick you up from the airport, with your name on a signboard for easy recognition, and at the end of your journey we will deliver you to the airport for your return flight.

Once we have received your request/booking, we will reply as soon as possible with the best rate we can offer. This is not an automatic system; all form submissions come straight to our office email and we will reply to each booking personally.

For larger group transfers, we will meet you at either Door 2 or Door 5 of the airport terminal; this makes it easy for your group members coming off different flights to locate their drivers.

You need to tell us whether you will be docking, whether it’s Queens Wharf or Princes Wharf, and we will meet you at the main lobby area. Or, we can pre-arrange a pick-up point with you.

If you pre-pay your booking, your service is guaranteed.

It is best to email us to ensure correct information is communicated, pick-up/drop-off points are correct, and this will also enable us to offer you our best rates.